Terms of Service

1. Who we are

Monaro is operated by Monaro Studio. These Terms of Service govern your access to monaro.studio, app.monaro.studio, and the Monaro web application. In these terms, “Monaro”, “we”, “us”, and “our” mean Monaro Studio, and “you” means the person or organisation using Monaro.

If you use Monaro for an organisation, you confirm that you have authority to accept these terms for that organisation. Questions can be sent to edward@monaro.studio.

2. What Monaro does

Monaro helps architects, designers, property teams, and similar professionals turn site visit photos, notes, voice recordings, and uploaded files into organised project records and draft client reports.

Monaro is a productivity tool. It is not a substitute for professional judgement, site supervision, engineering review, safety advice, legal advice, or any legally required inspection or certification.

3. Accounts and security

• You must provide accurate account, billing, and workspace information.
• You are responsible for keeping your login details secure and for activity in your workspace.
• Tell us promptly if you believe your account has been accessed without permission.
• We may suspend or restrict access if we reasonably believe an account creates security, legal, payment, abuse, or service-integrity risk.

4. Your content

You keep ownership of the photos, recordings, notes, files, project information, report drafts, and other content you upload or create in Monaro (“Customer Content”).

You grant us the rights needed to host, store, process, transform, display, transmit, back up, and otherwise operate Monaro for you. This includes processing Customer Content with service providers that help provide storage, AI features, email, billing, and infrastructure.

• Only upload content you have the right to use and share with Monaro.
• Do not upload unlawful, harmful, infringing, or highly sensitive content unless your plan and written agreement with us explicitly allow it.
• You are responsible for reviewing report outputs before relying on or sending them.

5. AI-assisted outputs

Monaro uses AI to organise materials and generate draft wording. AI output may be incomplete, inaccurate, or inappropriate for the specific site, client, contract, regulation, or professional standard that applies to your work.

You must review, edit, and approve all outputs before using them. You are responsible for final reports and decisions made using Monaro.

6. Acceptable use

• Do not use Monaro to break the law, infringe rights, or create unsafe, deceptive, discriminatory, or abusive content.
• Do not attempt to access another customer’s workspace, data, systems, or credentials.
• Do not reverse engineer, overload, scrape, resell, or interfere with Monaro except where law expressly permits it.
• Do not upload malware or use Monaro to test, distribute, or facilitate security attacks.

7. Plans, billing, and cancellation

Paid plans, usage allowances, storage limits, seats, and billing periods are shown on the pricing page, checkout, or in your workspace. Payments and invoices are processed by Stripe.

Unless stated otherwise, subscriptions renew automatically until cancelled. You can cancel or change plans through the billing portal or by contacting us. Cancellation normally takes effect at the end of the current billing period unless checkout or a separate agreement says otherwise.

Fees are non-refundable except where required by law or expressly agreed by us. We may change plan features or pricing, but changes to paid recurring plans will be communicated before they take effect where required.

8. Availability and changes

We aim to keep Monaro reliable, but the service may be interrupted by maintenance, provider outages, security work, updates, or events outside our control. We may add, change, or remove features as the product evolves.

We may update these terms from time to time. If a change materially affects your rights or obligations, we will take reasonable steps to notify you. Continued use of Monaro after the effective date means you accept the updated terms.

9. Warranties and liability

Monaro is provided on an “as is” and “as available” basis to the fullest extent permitted by law. We do not guarantee that outputs will be accurate, that the service will be uninterrupted, or that it will meet every professional, regulatory, contractual, or client requirement.

To the fullest extent permitted by law, Monaro Studio will not be liable for indirect, consequential, special, incidental, punitive, or lost-profit damages. Our total liability for claims relating to Monaro is limited to the amount you paid us for the service in the three months before the event giving rise to the claim, unless the law requires a higher amount.

Nothing in these terms limits liability that cannot legally be limited, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence where such limitation is not permitted.

10. Contact

For questions about these terms, subscriptions, or account access, contact edward@monaro.studio.